Zendesk Is Growing and Opening an Office in Berlin

The specialist for cloud-based customer service solutions welcomes its 1,000th German customer and is moving into an office in Berlin, Germany’s digital hub

Berlin, June 19, 2013 – Customer service solution provider Zendesk (de.zendesk.com) has fully arrived in the German market and has opened an office in Berlin. At the same time, Zendesk welcomes the one-thousandth client to its German community. The Berlin office is located on the Factory campus in the Berlin-Mitte district (factoryberlin.com) and will be home to direct sales and customer enablement teams for the German-speaking countries (Germany, Austria and Switzerland) as well as Eastern Europe. Steffen Teske, Director for Central and Eastern Europe at Zendesk, will head up the branch office.

Mikkel Svane, Zendesk’s founder and CEO, says: “Berlin in general and the Factory, in particular, are the new digital hub of Germany. An ecosystem of innovative startups and established digital companies is developing here. In Berlin, we are closer to our customers, highly qualified professionals and industry thought leaders. It’s an important location decision as we continue to grow in Europe.”

The number of German companies using Zendesk has doubled in the past year, and the opening of the Berlin office is the latest in a series of expansion steps by Zendesk. This year, Zendesk has already opened offices in Tokyo and Dublin. With offices in London and Copenhagen, Berlin is Zendesk’s fourth location in Europe.

“We have seen strong growth in the German market in recent months and have acquired many new customers and partners,” says Steffen Teske, who joined the Zendesk team in April. “It makes sense to be physically present with a local team in order to support our rapidly growing German community. Berlin is the digital heart of Germany, and we are proud to now officially be part of it all.”

More than 200 million people in total have obtained customer service through Zendesk. The company now has 30,000 customers worldwide, more than 7,500 of which are in Europe. German customers include well-known companies such as Jenoptik, L’Oreal, Core Media, Trivago and Radio.de. 

Über Zendesk

Zendesk is a leading provider of cloud-based customer service software. For growing organizations, Zendesk is the fastest way to offer great customer service. More than 30,000 organizations of all sizes trust Zendesk with their most valuable asset: customers, partners and employees – including Groupon (Germany), Jenoptik and Disney. Zendesk was founded in 2007 and is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners and Redpoint. Learn more at www.zendesk.com.

This is a translation of a press release originally issued in German.

Zendesk entwickelt Supportsoftware für Firmen, die ihre Kunden schätzen.