Zendesk Appoints New Development Team (AUS)

Trio of new staff now in place at Zendesk’s new APAC Development Centre in Melbourne

Melbourne, Australia; 26 November, 2012 – Zendesk, the proven cloud-based customer service software provider, today announced the appointment of its new development team.

Jason Smale has been named as the new Director of Engineering who will head up the new team, which will work closely with counterparts in San Francisco to continually evolve and improve Zendesk?s offering to meet continually changing consumer needs.

Smale?s primary responsibility will be working alongside Zendesk?s clients to improve product integration and develop new capabilities, thus enabling them to better serve their own customers.

Jason brings with him ten years of solid development experience, having most recently worked as a senior consultant at Deloitte Consulting, spending eight months on secondment in San Francisco delivering projects for VM Ware and Adobe. Previous to that he was a web developer at Deloitte Australia where he spent two years working alongside clients such as Telstra, Fosters, Myer, Synergy and ANZ. He has delivered several award winning projects including the campaign website for the „TAC Everybody Hurts? TV campaign, winner of a 2010 Cannes Bronze Integrated Lion Award.

Joining Jason?s team are Likun Liu, Senior Engineer, and Stefan Vizzari, Engineer. With seven years development experience across media, finance and telecommunications, Liu joins Zendesk from REA Group where he was a senior software developer developing new web products. Prior to that he spent three years working as a senior agile consultant at ThoughtWorks, delivering a number of projects for large scale clients across Australia.

Vizzari has ten years development experience and for the past six years has worked as an independent consultant delivering web-based applications for clients including the Australian Football League (AFL), Deloitte Consulting and MediBank.

Commenting on the newly appointed team, Michael Hansen, Vice President and Managing Director for Zendesk, Asia Pacific, said, “At Zendesk we believe passionately that delivering great customer service depends on really getting to know your customers and giving them what they want. Having a local development team will ensure that this feedback is incorporated into future releases and features, enabling our customers to provide a superior service. Jason, Likun and Stefan are all at the top of their game and have developed some of Australia?s best and most recognised web solutions. With more appointments to come in the next few months, we are confident that our new team will deliver great work for our customers here in Australia and across the APAC region.”

The new development centre is located on Level 2, 482 Bourke Street, Melbourne.

For more information, please visit www.zendesk.com

Über Zendesk

Zendesk is the leading provider of proven, cloud-based customer service software. For growing organisations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Learn more at www.zendesk.com

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