What’s New at Zendesk: September 2018 – Americas

Available On-Demand


This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team — and a special guest from our Guide Product Leadership — to learn how our new features will allow agents to deliver faster, more seamless support.

In this webinar, we’ll show you how to:

● Customize with Contextual Workspaces so agents have the right tools for each ticket
● Supercharge agent efficiency and reduce workload with the Answer Bot SDK and Rapid Resolve
● Optimize your Zendesk with Closed Preview Apps and Custom Resources
● And… Chatbots. ‘Nuff said.

And don’t forget to check out the What’s New page to get more details about our latest product releases.

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Jason Maynard

Jason Maynard is the VP, GM of Guide and Data Products at Zendesk. He heads up a team that builds products designed to unravel the complexity of customer relationships through data.

Emily Vince

Emily Vince is a Senior Product Marketing Manager at Zendesk, focusing on Zendesk Talk. She loves helping customer service teams improve how they deliver support on the most personal of channels - the phone.

Cheryl Neoh

Cheryl Neoh is a Product Marketing Manager at Zendesk who focuses on market strategy. She gets her kicks out of following industry trends and helping internal teams navigate the competitive landscape.

Polomi Batra

Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.