What do modern retail customers expect from customer service?

Available On-Demand


The marketplace reality of scaling a business is now less about what you’re selling and more about how well you understand your customer’s experiences and needs. Research shows that 87% of customers think brands need to put more effort into providing a seamless customer experience.

Join us for a fireside chat with Fossil’s VP of Global Customer Care & Retail Operations and Zendesk’s Chief Operations Officer as they discuss the customer-centric mindset of a modern retailer.

In this webinar, we will cover:

● How Fossil thinks about customer experience
● What values are important to consider as a retailer and why
● The best approach to modernizing your customer experience

Watch now!

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Bernie Gessner,

Bernie Gessner, Fossil's VP of Global Customer Care & Retail Operations

Tom Keiser,

Tom Keiser, Zendesk's Chief Operations Officer