Go from CX Starter to Champion Virtual Event



View the on-demand event where we share key takeaways to level up your customer support. We partnered with research firm Enterprise Strategy Group (ESG) who gathered data and insights from over 1,000 global CX Leaders, including your peers throughout Asia Pacific.


  • Learn about The 5 Big Bets for the future of CRM from Adrian McDermott Head of Product at Zendesk
  • Hear ESG Analysts present the 3 levels of Customer Service Starters, Risers, and Champions
  • Gain CX insights from Zendesk APAC CX Leaders
  • Enjoy special guest appearances from seven-time world champion surfer Layne Beachley and her husband, INXS guitarist Kirk Pengilly

Learn how you can take your customer support to the next level.

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Sarah Reed

Sr. Director of Global Strategic Events, Zendesk

Adrian McDermott

President of Products, Zendesk

Adam DeMattia

Director of Custom Research, ESG

John McKnight

Executive Vice President, Research and Analyst Services, ESG

Wendy Johnstone

Chief Operating Officer, APAC, Zendesk

Kathy Dalpes

Vice President Customer Advocacy, Zendesk

Malcolm Koh

Customer Experience Strategist, APAC, Zendesk

Layne Beachley

7x World Champion Surfer

Kirk Pengilly

Founding INXS guitarist

Thank you for registering!

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