Start Up Phone System

Start up phone system

Introduce a start up phone system so that conversations happen easily

Phone support is one of the simplest ways for customers and businesses to talk, yet lots of companies unsuccessfully try to provide customer support with email only. Eventually, these companies realize it’s important to provide customers with a way to contact them over the phone for improved customer support. Zendesk Talk is the contact center solution for a start up phone system.

Hinter den Kulissen

Zendesk Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow.

Best Practices

It’s important to introduce phone support in a way that’s minimally disruptive to your current support operations by:
  • Gradually introducing your phone number: Displaying your phone number on your website can increase credibility. Customers feel comforted knowing help is a call away, but “ease into” phone support by strategically sharing your new number, like with VIP customers, so you’re not overwhelmed.
  • Using an interactive voice response (IVR) to deflect FAQs: IVRs make your business feel more established and provide recordings that answer common questions. A pre-recorded greeting at the start of the IVR will allow your customers the option to self-serve.
  • Creating a voicemail inbox: You can use Talk as a voicemail inbox when you don’t have a large enough team to support a full call center. Voicemails automatically create a ticket, making it easy to track and divvy up among agents for follow-up with either an outbound phone call, email, or text message.

Nächste Schritte

Talk is here to help you introduce phone support because sometimes the best way to hear your customers is to have a conversation with them. Make those conversations happen easily and efficiently -- get started today with your free trial.

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