Transforming Your CX Through Customer Service – Featuring Gartner

Available On-Demand

About

Transforming the (CX) customer experience is more important than ever for enterprise businesses.

Strong forces – including the threat of continual digital disruption and fierce competition from smaller, disruptive competitors – create immense pressure for businesses to speed up their transformation efforts. Companies often talk about embarking on these large-scale efforts, but what does that really mean?

Join Gartner expert Brian Manusama and Zendesk General Manager David Williams as they discuss why this is a critical time to start with your customer service strategy.

During this webinar, they’ll cover:

● 2018 trends in CX and how customers expect to interact with a company
● Why customer service is a key element to every company’s customer experience
● How the role of customer service will evolve in today’s modern, digital economy

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Speakers

David Williams,

David Williams, Zendesk General Manager