Top Tips: For staying connected with your customers

on-demand

About

Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day. Customer expectations are constantly changing, but the good news is that it is possible to keep up with all these demands and provide a great customer experience. The end result: you get happy and loyal customers, and even greater returns for your business.

In Part 2 of the series, we take a look at the Top tips for staying connected with your customers.

Emerging channels like live chat and messaging are gaining ground with customers – it’s fast, personal and convenient. Consumers love being able to connect with businesses anytime, anywhere, just like they do with their family and friends. On the business front, it empowers the agent to create more engaging and personalised conversations with the customers, perhaps even anticipating a support issue before the customer request pops up.

Watch the on-demand webinar to learn tips around:

  • Integrating messaging & live chat into your omnichannel customer support
  • Enhancing the real-time, conversational experience for your agents
  • Proactively meet customers’ needs and boost conversions

Join us for Part 3 of the series – Top Tips: for scaling your business in a changing world. Register now.

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Speaker

Jolyn Isabelo

Senior Customer Success Consultant, Zendesk

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