Available On-Demand with Emily Vince and Caroline Kello
Are you making the most of your phone channel? There could be some easy ways for your team to improve the customer experience – without hiring more agents, completely overhauling your workflow or investing in new software.
Join Emily Vince, Talk Product Marketing Manager, and Caroline Kello, Talk Product Manager, for a discussion around creative ways to improve customer experiences over the phone.
They’ll discuss how you can:
● Offer phone support when and where your customers need it
● Manage call volume without hiring more agents
● Introduce new features, like callback from queue and text messaging
The webinar will also include a demo of Zendesk Talk, call center software natively embedded in the Zendesk Support ticketing system.