Understand and act on your ticket data with Insights reporting – Americas

Available On-Demand


Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.

With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.

Join our Customer Success team for a quick tour of Insights, after which you’ll know
how to:

● Navigate the reporting dashboards and build your own
● Monitor agent and team performance
● Analyze your customer journey
● Leverage key data points when making strategic decisions

You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.

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Rani Sivesind,

Rani Sivesind, Customer Success Associate

Mandeep Singh,

Mandeep Singh, Customer Success Associate

Ben Kieffer,

Ben Kieffer, Customer Success Associate Rani, Mandeep, and Ben are all members of the Zendesk Customer Success Team. Their strategic advice helps clients get more value out of their Zendesk accounts regardless of their use-case or industry.