Understand and act on your ticket data with Insights reporting – Americas
Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.
With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.
Join our Customer Success team for a quick tour of Insights, after which you’ll know
● Navigate the reporting dashboards and build your own
● Monitor agent and team performance
● Analyze your customer journey
● Leverage key data points when making strategic decisions
You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.
Rani Sivesind, Customer Success Associate
Mandeep Singh, Customer Success Associate
Ben Kieffer, Customer Success Associate Rani, Mandeep, and Ben are all members of the Zendesk Customer Success Team. Their strategic advice helps clients get more value out of their Zendesk accounts regardless of their use-case or industry.
Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here.
Full Circle: Get the most out of your omnichannel support strategy
Providing seamless support across multiple channels has become a top differentiator for…
What’s New at Zendesk: June 2019 – Europe
Thursday, June 13th @ 10AM BST//11AM CEST
Improve and scale your business with Zendesk’s latest release of features across…