How to enable smart self-service – Europe
Zendesk Support works together with Guide to make self-service smarter. Guide tracks activity and sends it to Support as contextual insights that help agents analyze customer activity and solve tickets faster and with more relevant answers.
Hear how the international transportation network company Taxify use Zendesk to offer precise and smart solutions for millions of customers around the World.
Join Zendesk’s Benjamin Keyser, Director of Zendesk Guide, and Taxify’s Toby Humphrey, CS Product Manager, as they discuss:
● How the knowledge base enables self-service
● The primary use of the knowledge bases and help centers
● The management of content and how to keep it up to date
● What data to identify performance gaps, trends, and underlying issues
Toby Humphrey, Product Manager - Taxify With a background in design and technology, Toby leads the product development of Taxify’s Customer Support Experience. Benjamin Keyser, Director of Zendesk Guide - Zendesk Leading the Zendesk product efforts across seven teams building a knowledge management and publishing platform for the future of support.
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