One of the most important aspects of running an University is an IT helpdesk system that troubleshoots problems or provides guidance for faculty, staff, and students.
The purpose of a good IT helpdesk is to respond to inquiries or requests in a timely manner, while providing a solution to the issues. That's where Zendesk Support comes in.
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What to look for
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- Allow IT teams the ability to streamline hundreds of inquiries into a single ticket, resulting in quick results for happier students
- Reduce ticket management workload with it's automated tools and giving faculty/staff/students peace-of-mind
- Provide knowledge-based (KB) technology used to store complex structured and unstructured information used by a computer system
- Offers a full audit trail for tracking every conversation from start to finish
Support automates the workload into a manageable, knowledge-based system, saving company time, but best of all, giving students and staff the best possible support.Proaktiv werden
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The benefits of an IT helpdesk are almost unlimited. Learn more about how service desks can help you give your users the best support: