Home
Support
Funktionen
IT CRM Software

IT CRM Software

IT CRM system provides the ultimate in customer care

As a business, your priority should be to have a comprehensive view of your small businesses relationships at all points in the process. That includes procurement, first contact, sales funnel, integration, marketing, and up-sells.

These are also known as customer relationship management or CRM systems. IT departments use this software solution to furnish superior customer service solutions by making certain that users on sales teams have all the necessary information about every customer. This is where Zendesk comes in.

Hinter den Kulissen

The objective of CRM software is to centralize all management of information and resources and transmit it to system users (agents) at the point of the customer relationship.

Wussten Sie schon?

Zendesk includes software for integration with CRM systems. Companies utilize Zendesk to connect to their CRM software through integration. Upper management improves sales and marketing results, business users get strong communication tools and customers get relationships that are more meaningful, personal and productive. Everyone wins.

Eine zeitgerechte Lösung

Zendesk is a smart help desk that makes it easy to deliver seamless self-service experiences and automate repeat support requests:
  • Knowledge base: Use a central knowledge base to create, organize, and manage your support content—including videos and images—with ease
  • Customizable help center: Create a beautiful, mobile responsive help center and stock it with knowledge base articles on frequently asked questions, so customers can help themselves.
  • Request form: Let customers get in touch with an agent using our web request form, seamlessly integrated within your help center.

Nächste Schritte

If you're striving for the most compelling customer service, having the perfect tools is a must. Try a free trial of Zendesk software today.

Erfahrung ist alles.

Finden Sie heraus, welcher Zendesk-Plan für Sie am besten ist.

An Live-Produktdemo teilnehmen

Wir stellen die Produktfamilie vor und beantworten alle Ihre Fragen zu Zendesk.

Termin für Demo vereinbaren