Zendesk Support help desk software makes it easy to track, prioritize and solve customer support tickets. Support is a Groove help desk alternative that is beautifully simple yet amazingly robust. Support is unlimited in its growth potential.
Knowing the difference
Zendesk Support has been built from the ground up with one single goal. Make it right. We use our own omnichannel products with you, our customer. So we understand what's working and what isn't—and can quickly make it right. With the option to connect your favorite business tools to Zendesk, you can take productivity and customer integration to the next level.
What does beautifully simple look like?
Zendesk streamlines operations with strong analytics and self-service options to get straight to what matters most — better customer support and more meaningful conversations.
Build trust by extending your hand
Turn customer reviews, comments, and messages into dynamic two-way conversations. Offer responsive, personalized support on the channels they prefer. Instead of forcing a customer to hunt around or leave your website for help, deliver the help they need, right to their door.
Read their minds and amaze their souls
See what your customer did on their own before submitting a ticket, including web page views, knowledge base searches and articles read. Funnel the ticket to the right agent, make private notes, collaborate, and provide a customer experience that speaks directly to their souls.
Zufriedene Agenten = zufriedene Kunden
Agents can access all activity and relevant data from a single interface—even from their mobile device, making it easy for teams to track customer conversations and pick up where they left off. Every mailbox, dashboard, android app, analytics program is connected all in one place.