Grievance redressal system
Support enables governments to do away with the cumbersome portals and respond to public complaints in a timely manner. Automatically forward emails to the officer with the correct authority. Receive requests from every channel, in multiple languages, with all the information that is related to each grievance.
What does Zendesk help you do?
Enable citizens to lodge a grievance online
Take action without delay. Monitor the redress of grievances. Disseminate information related to public grievances.
Reduce lost complaints
Eliminate manual/physical forwarding of emails. Automatically reply to common grievances. Enable citizens to track the status of their complaints.
Receive requests from any channel
Priorities, track and solve from a single interface. Automatically update your knowledge base from your system.