What’s new at Zendesk: March 2018 – Americas

We’ve recently added a number of new features that make it easier to customize the agent experience, gain additional insight into your team's performance, and serve customers more intelligently.

Join the Zendesk Product Marketing team and a special guest from our Product Management team for an in-depth look at what's new in your Zendesk. In this 45 minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them.

Here’s a sneak peek of what we’ll cover:

  • New ways to drive support efficiencies by surfacing relevant apps to your agents with App Permissioning
  • Intelligent ways to serve your customers in new places and languages with Answer Bot
  • How to keep a close eye on team performance with Agent Status Metrics for Chat and Agent Analytics in Message
  • Ways to integrate data from Zendesk Talk and build your own wallboards with our new Dashboard API

Check out our What’s New page to get more details about our latest product releases.

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