Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering millions of businesses, alongside Zendesk’s VP and General Manager, Jason Maynard, on a conversation around the rapidly shifting nature of customer support and how self-service can make or break business in a direct-to-consumer world.
Learn how the next generation of businesses leverage self-service and AI to scale while proactively creating positive customer experiences (CX) and decreasing overhead.
In this 55 minute webinar you will:
- See how the Internet is reshaping and increasing customer expectations rapidly
- Learn how Squarespace reduces costs while also improving CX by investing in self-service
- Gain knowledge management best practices to elevate your self-service experience and meet customer demands
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