How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how often they do it. To keep your business moving forward, you need to adopt an omnichannel customer service strategy. But that isn’t something that can be done overnight. In fact, you might not know where to begin with an omnichannel strategy, how to rollout additional channels, how to staff agents on those channels, or how admins can keep up with it all.

Hear Mark Bloom, Director of Product Marketing at Zendesk, as he discusses the people, processes, and technology involved in a successful omnichannel strategy.

Here’s what we cover:

  • How investing in CX can help grow your business
  • How to approach additional channels
  • Methods for omnichannel staffing for different team sizes
  • Previews of omnichannel journeys from the customer, agent and admin perspective

Watch now!

Complete the form below to view your webinar

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please select your job level
Please select your department

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks. Enjoy the read.

Thanks for registering! Check your inbox for a confirmation email with a link to the webinar.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

We are sending your request...please wait.