Transforming the (CX) customer experience is more important than ever for enterprise businesses.
Strong forces – including the threat of continual digital disruption and fierce competition from smaller, disruptive competitors – create immense pressure for businesses to speed up their transformation efforts. Companies often talk about embarking on these large-scale efforts, but what does that really mean?
Join Gartner expert Brian Manusama and Zendesk General Manager David Williams as they discuss why this is a critical time to start with your customer service strategy.
During this webinar, they’ll cover:
- 2018 trends in CX and how customers expect to interact with a company
- Why customer service is a key element to every company’s customer experience
- How the role of customer service will evolve in today’s modern, digital economy