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Transforming Your CX Through Customer Service – Webinar Ft. Gartner

Topic

Transforming the (CX) customer experience is more important than ever for enterprise businesses.

Strong forces – including the threat of continual digital disruption and fierce competition from smaller, disruptive competitors – create immense pressure for businesses to speed up their transformation efforts. Companies often talk about embarking on these large-scale efforts, but what does that really mean?

Join Gartner expert Brian Manusama and Zendesk General Manager David Williams as they discuss why this is a critical time to start with your customer service strategy.

During this webinar, they’ll cover:

2018 trends in CX and how customers expect to interact with a company
Why customer service is a key element to every company’s customer experience
How the role of customer service will evolve in today’s modern, digital economy

Interested in learning more about Zendesk? Contact us here or view a demo now!

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Transforming Your CX Through Customer Service – Webinar Ft. Gartner

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