An Enterprise Guide to 21st Century Customer Engagement

Conversations around your brand are happening in greater numbers, and across an increasing number of communication channels each year. This means that every business must consider the impact of offering (or not offering) customer support through multiple channels. It's safe to say there has been a "consumer awakening" and customers are now in charge. Enterprises who recognize this are poised to be the new 21st Century customer service heroes.

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