Zendesk Unveils the New Face of Customer Service
September 12, 2012
In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the companys existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.
Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service, said Zendesk founder and CEO Mikkel Svane. Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Todays consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognizable brand.
Zendesk’s stunning new interface, mirroring the best of social media and consumer application single-page design, helps businesses interact with their customers in a familiar, conversational way, without sacrificing scalability or automation.
Customers today communicate much differently than customers did just two years ago, and the new Zendesk seamlessly integrates communication channels such as live chat, social media, online communities, with email and phone support into a single interface.
Zendesk Apps, a new innovative application framework, allows an organization to extend Zendesks functionality with internal and third-party systems, making it easy for customer service to complement and integrate with a companys other business critical applications.
We have been a leader in applying ideas born and nurtured in the consumer space to enterprise software, said Adrian McDermott, Zendesks Senior Vice President of Engineering and Product Development. Zendesk sees itself as a company that takes difficult business practices and makes them easy to understand and use within a beautiful product, enabling companies to give great customer service.
Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees.