Easily download Talk recordings and access them offline anytime. With this app, administrators and agents will be able to reference past calls, troubleshoot, and perform QA activities more easily as opposed to searching and pulling up the ticket every time to listen.

Features include:

• Download all inbound and outbound calls as well as voicemails with a single click
• Original ticket information, such as caller name, phone number, date and time
• Download recordings in all browsers supported by Zendesk (Safari, Firefox, Internet Explorer, Chrome)
• Audio playback
• Manage access by role and groups

For additional information and feedback, see the app documentation and make feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.