Happy is as happy does
A happy customer is a perfect one. A happy help desk agent is a perfect help desk agent. Customer service happens when everyone gets what they need. Frustration happens when needs aren't met. Help desk software built specifically for customer support – for today's world – equates to happy is as happy does.
Help your agents
What if your customer support agents could see where your customers have been to try and help themselves before they contacted you? What if their tickets were automatically routed to the right team? And better yet: What if your customers could freely communicate from any channel?
These are the questions Zendesk Support answered before they created software. Customer support that is connected to the knowledge base, software that enables collaboration, and a help desk that creates happy people.
Enjoy the benefits
Support is free to try. Zendesk Support is a beautifully simple system for tracking, prioritizing and solving customer support tickets:
- Put all your customer information in one place. Everything lives in a single location
- Communication between you and your customers is efficient, relevant, and personal
- Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design customizations with our API
- Better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data
What is online help desk software and why do we need it?
You might not be able to control what made a customer unhappy in the first place, but you can control what they experience next. Online help desk software allows you to take the time to listen to the customer exactly where they are and turn that negative experience around. It gives you the opportunity to create a conversation and get to know your customer at a deeper level, and that’s what we’re all about.
With Zendesk, your customers can get help whether they email, chat, call, use a form, or message you on social media. And no matter which path customers choose, your agents can view and respond to tickets in one central location. You can also merge tickets together when a customer contacts you multiple times about the same issue, even through different channels. That means a customer can mention your company in a Tweet and then email you without having to relive the problem and explain it twice.
Your support agents enjoy solving problems for customers. And they’re great at it. Zendesk’s online help desk software makes it easy for them to focus on solving problems without getting bogged down with administrative or technical work. In other words, Zendesk elevates their game and stays out of the way at the same time.
With Zendesk’s online help desk, you can also take advantage of automation tools to save time and build a self-service portal for customers to get what they need on their own. Who doesn’t like to save time? Both your customers and agents will be happier for it.
The bottom line is there’s a clear association between a company’s success and its customer experience. When brilliant customer service skills is your goal, you need to have the right systems in place to support that goal. Zendesk gives you the tools to gain an edge over your competitors and make more customers happy.
We have more to say about this. Have a look below.
The benefits of a free online help desk are almost unlimited. Learn more about how it can help you give your customers the best support: