Knowledge management as a service
Managing knowledge to improve productivity, profit, and customer satisfaction
If you know one thing about your customer service agents it's that they are a veritable treasure trove of knowledge. And as they are on the front lines of your battle to provide faster, better service, their knowledge grows by the day. The management of those knowledge assets impacts not only productivity and profit, but could affect agent and customer satisfaction. You need a system to compile all of that information, one that is easily accessible for future use. You need Zendesk Guide.
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- Evolving content - automatically measure and score the effectiveness and popularity of content to see what works and what needs to be altered
- Faster self-service - deliver relevant information and answers, automatically
- Artificial intelligence - automatically resolve frequent tickets with relevant article suggestions
Learn more about knowledge management as a service. Enroll in a free trial of Guide to see how Zendesk builds software for better customer relations.Erfahrung ist alles.
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There’s plenty of information about knowledge management as a service. Read these resources to learn more.