Knowledge management applications
Create a smart, searchable engine for institutional information
While there are multiple knowledge management applications, one of the most important is a smart, searchable engine for all of your company knowledge or information. This allows customers to get the answers they need in a timely manner, as well as providing agents and management with a system to manage content. With Zendesk Guide, a smart knowledge base, capturing and leveraging your team's know how is easier than ever.
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- Captures the collective knowledge of your agents, in addition to building on it over time
- Automatically delivers relevant information and answers to customers
- Rates the popularity and effectiveness of your content - letting you know what works and what needs to be fixed
Eine zeitgerechte Lösung
Take Guide for a drive today and see how it's the knowledge management solution you've been looking for. The trial is free! What do you have to lose?Proaktiv werden
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Creating a knowledge management application is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.