Knowledge center software
Harness the power of agent knowledge
It’s been said that knowledge is power. If that’s the case, then your agents must be all-powerful. When tapped into, their depth of knowledge could increase efficiency, save time, and improve the customer experience. They’re really pretty amazing. Zendesk Guide helps to harness all of that power.
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- Content that constantly evolves – content popularity is measured and scored so that users know what works and what needs work
- Faster self-service – automatically deliver relevant answers and information
- Artificial intelligence – automatically resolve high frequency tickets with relevant article suggestions using the Guide Answer Bot
Guide makes tapping into the treasure trove of agent knowledge easier than ever. Discover more about how easy it is for Guide users to create content, link articles to tickets, and flag content for improvement. Launch your free trial today.Erfahrung ist alles.
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Knowledge center software is just like building software for help centers for your customers. Kill two birds with one stone and learn how to do both.