Knowledge base solutions
Harnessing the power of agent knowledge
If knowledge is power, your agents must be superheroes. If tapped into, their depth of knowledge could save time, increase efficiency, and improve the customer experience. And while there's no cape for that — or perhaps there is — there should be a way to harness all of that power. That's where Zendesk Guide comes in.
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- Faster self-service - automatically deliver relevant answers and information
- Constantly evolving content - measure and score the popularity and effectiveness of content to see what works and what needs to be tweaked
- Artificial intelligence - the Guide Answer Bot automatically resolves high frequency tickets with relevant article suggestions
So kann Zendesk Ihnen helfen
With Guide, tapping into the treasure trove of agent know-how is easier than ever. Find out more about how easy it is for Guide users to create content, link articles to tickets, and flag content for improvement — for an overall improvement of the customer experience. Launch your free trial today to reap the rewards of Zendesk's knowledge base solutions.Proaktiv werden
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Creating knowledge base solutions are just like building software for help centers for your customers. Kill two birds with one stone and learn how to do both.