Corporate knowledge base

Tap into your corporate knowledge base to improve customer satisfaction

Your business is teaming with a wealth of information. Your agent know, if used effectively, could save time, increase efficiency, and improve the overall customer experience. If only there was a way to harness all of that power. Oh, wait, there is. Zendesk Guide can help.

Hinter den Kulissen

Zendesk Guide, a smart knowledge base, lets you tap into institutional knowledge so that you can put it to work. With Guide, it's quick and easy to create a customizable help center for your corporate business. Building on the knowledge your agents have gleaned over time, Guide improves the self-service experience for customers. It's instrumental in improving agent efficiency and providing speedier resolutions.

Wussten Sie schon?

The customer experience is improved with Guide, which:
  • Provides relevant, up-to-date content - the popularity and effectiveness of content is measured and scored so that you can see what works and what needs to be optimized
  • Enables self-service - automatically delivering relevant answers and information
  • Uses artificial intelligence - the Guide Answer Bot automatically resolves high frequency tickets with relevant article suggestions

Nächste Schritte

Users and management agree that as a corporate knowledge base Guide delivers on its promise to put knowledge to work. See how it can work for you. Launch your free trial today.

Erfahrung ist alles.

Finden Sie heraus, welcher Zendesk-Plan für Sie am besten ist.