Visual Analytics Tools

Visual analytics tools

Pixelate your customer data with visual analytics tools
Customers reach out for different reasons—researching your website, testing your product, or when they’re having trouble. With Zendesk Explore, you get instant access to visual analytics that matter—and the deeper understanding of your customers and business that comes with it.

Bring life to your data visualizations

Explore uses visual analytics tools to help you bring together data from every step of that journey—and across every Zendesk product and other sources of customer data—so you can understand and improve their experience.

Prescriptive dashboards from Zendesk Explore showcase the analyses that matter most for team operations and customer experience. The easy-to-use interface and interactive drill-downs surface valuable insights that our own customers ask for most.

Involve everyone

Mit Zendesk Explore können Sie angepasste Metriken, Berichte und Dashboards erstellen und sogar Daten-Joins durchführen – ganz ohne SQL. Point-and-Click-Funktionen und unterschiedliche Visualisierungsstile machen Daten zu aussagekräftigen Analysen.

Capture customer capability

Blend Google Analytics data to optimize self-service and deflect repetitive tickets. Integrate Salesforce data to measure the support team’s impact on sales and revenue. Connect Redshift data to see what helps drive customer adoption of your product.

Analyze, visualize, mobilize

Improve your support team’s operations by spotting trends and resourcing optimally. Measure customer experience to ensure your team is keeping customers happy.

Dig deeper into your database

Enable anyone to create custom metrics, reports, and dashboards, and even perform data joins—without SQL. Data gets turned into meaningful analyses with point-and-click functions and visualization styles.

Give the status quo a run for its money—for free—see what your missing with Explore.

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