Dashboard reporting software
Real-time business intelligence visualization dashboards
More and more, customer service teams will be measured by new metrics that are different than productivity and efficiency. We’ll see more relationship-centric metrics and analytics around agent productivity, knowledge gaps, and customer happiness measured beyond simply their satisfaction with support.”
Dashboard software can help us continue to improve our service while simultaneously getting more strategic in measuring our department against costs and revenue. This shift means enabling businesses to be able to perform new kinds of relationship-centric reporting and analyses directly in the software products they use to engage and support customers.
Zendesk Explore provides analytics to measure and understand the entire customer experience:
Make teamwork more efficient
Measure your team’s performance, as well as their workload capacity.
See what their really up to
Learn how your customers use your website, products, or support channels.
Find out who's happy or not
Learn which customers are satisfied and which customers need extra TLC.