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Intercom Alternative

Intercom alternative

Proactively engage and support your customers
Communication should not be hard. Conversations work best when you catch people at the right moment. Knowing when to reach out is the tricky part. Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Knowing the difference

Kunden kennenlernen

Erfassen Sie Kundendaten aus der gesamten Zendesk-Produktfamilie. Verschaffen Sie sich ein komplettes Bild anhand einer Zeitleiste mit allen Ereignissen und Konversationen.

Persönliche Note verleihen

Erstellen Sie Kundensegmente basierend auf Verhalten oder Profil. Identifizieren Sie dann Trends und leiten Sie zielgerichtete Kampagnen ein, um den richtigen Kunden die richtige Botschaft zu vermitteln.

Vertrauen und Loyalität schaffen

Entwickeln Sie robuste Beziehungen. Proaktive Benachrichtigungen bei potenziellen Problemen oder perfekt platzierte Tipps für Neueinsteiger bieten Ihren Kunden Hilfe, noch bevor sie es überhaupt wissen.

Actions speak louder than words

With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:

  • Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
  • Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
  • Get high-level visibility with aggregated metrics, and granular insight with customer level tracking
Zendesk Connect is a proactive alternative to Intercom. The free trial lets you explore how Connect also helps ticket management, scalability, and self-service solutions.