SAN FRANCISCO, CA – April 5, 2011 – Zendesk, a web-based help desk software provider, has more than doubled its customer base in less than a year. It now enables more than 10,000 businesses of all sizes to deliver excellent customer support across all the communication channels that matter most to their customers whether by web, phone, email, social media or online chat. Curves, Groupon, Nielsen, OpenTable, Rogers Communications and SmugMug have joined the ranks of top global brands and rapidly growing businesses using Zendesk.
Zendesk lets companies engage with customers on their preferred channels when and how customers want to. With our cloud-based help desk software, we can scale to help even the fastest growing businesses maintain the highest levels of service, said Mikkel Svane, CEO of Zendesk. Most successful businesses know that the quality of the customer service they provide needs to be just as high as the quality of the products or services they sell. Otherwise, theyll lose out to the competition.
Zendesks 10,000 customers span 100 countries (www.zendesk.com/map) and support more than 30 million end users. On an average day, 150,000 people experience the customer support they want, when and how they want it, via Zendesk.
“Zendesk gave us instant gratification, said Andy Williams, chief operating officer of SmugMug. “With Zendesk we were set up in only a few days and it immediately improved the quality, speed and efficiency of our customer service. Our shift to Zendesk was seamless and customers didnt notice any change other than better service. Since then, SmugMug has handled more than a quarter million support requests with Zendesk.”
Providing great customer support is simple with Zendesk. Its scalable, web-based help desk makes it easy for organizations to maintain excellent service even as they grow. In addition to the web application, users can access Zendesk through its mobile apps for the iPad, iPhone, BlackBerry and Android devices. Zendesk’s mobile help desk software products allow users to easily view, update and manage their mobile help desk even on the go. To date, Zendesk has exceeded 100,000 total downloads, making Zendesk the most wide-spread help desk app available for mobile devices.
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 10,000 businesses large and small, including MSNBC, Sony, OpenTable and Groupon. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.