Zendesk Tips

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Tip of the Week: Automatic Ticket Tagging Article

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…

Article

Tip of the Week: Deactivating, Cloning, and Editing Triggers

Triggers are one of the most powerful components of your Zendesk. It might even seem like…

Tip of the Week: Nesting Fields Article

Tip of the Week: Nesting Fields

We recently had a customer who wanted their end users to be able to route tickets…

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Tip of the Week: Build Reports with GoodData for Zendesk

GoodData for Zendesk is an integration that enables Zendesk Plus+ customers to build insightful and powerful support…

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Tip of the Week: How to Avoid Agent Collision

You’ve probably seen this scenario before. You’re working on a ticket, selecting the relevant fields, making…

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Stop the Dreaded HTTP 405 Errors on IE 9

The Zendesk application uses the TinyMCE editor with the ts_advimage plugin for image uploading. The combination…

Keep javascript libraries from colliding Article

Keep javascript libraries from colliding

Namespacing Javascript libraries can often be used in ways the authors did not foresee. Global variables…

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Mobile Devices Are Transforming Customer Service

Experts are saying that 2011 is the year that mobile computing will transform customer service. That’s…

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We Love Zendesk for iPad

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re…

Default triggers explained Article

Default triggers explained

Triggers are business rules that are automatically executed in response to certain events that have occurred…

Article

Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

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Training employees to learn

Zengage is all about customer experience – bringing you help and advice to ensure that your…

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Tip of the Week: Escalating Your Tickets With Groups

Please visit this article for the most up to date version of this tip: Escalating Your…

Tip of the Week: Calculate Your Average Resolution Time using CSV exports Article

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…

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Tip of the Week: Automations vs. Triggers – When To Use What

Recently, we shared two tips on some automated functions within Zendesk. We described how to use…

Setup auto-responses to common questions with triggers Article

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

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Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

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Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply

The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…

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Five rules for the Karma Agent

Heavily inspired by the article “How to be a Buddha Boss” from Swedish web site Chef.se…

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Story of Clive the support agent

“There is a happy ending after the tale of woe and despair. If you’re a software…