Zendesk Products

Latest stories Page 11

Article

Looking Inside Zappos’ Corporate Culture Club

Launched in 2008, Zappos Insights is where companies go to learn how they can be as…

Article

Introducing Business Hours, Extended Metrics, and Zendesk for Twitter Updates

If you want to be great at something, you must be able to measure it well.…

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How Customers Helped ModCloth Grow Into a $16 Million Company

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: One…

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Do you benchmark your customer service? You should. Here’s why.

[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…

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Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

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LiveChat: Capture Offline Chat Messages in Zendesk

You might have noticed that this post is pretty old. For the latest on LiveChat integration…

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Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…

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Add Simple SMS to Your Ticket Workflow With Twilio

Delivering timely information to the right support agents keep your support machine running smoothly and your…

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Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply

The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…

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Denver Broncos Score With Simplicity

IT engineer Gil Bencomo likes to keep complex things simple. So when he became the sixth member…

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GoToAssist Integration Simplifies IT Service Management

Zendesk is used by our many customers in many different environments. We have customers using Zendesk…

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SSO with your Drupal site

We’ve long been fans of the Drupal framework, and we’re pleased to see today that the…

Feedback Tab for iOS and Android Apps Article

Feedback Tab for iOS and Android Apps

Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab…

Article

SMS Service Alerts with Clickatell (PR)

It's been some months since we launched our Clickatell Target in Zendesk, but we haven't really…

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Live Support Chat

[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…

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Time Tracking with Harvest

[2015 update: You may have noticed this post is pretty old. Here’s more up-to-date information about…