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Community Tip: Deleted your help center content? Not to worry! Article

Community Tip: Deleted your help center content? Not to worry!

This Community Tip from Felix Stubner will help you with a quick way to restore your…

Get personal with profiles in Help Center Article

Get personal with profiles in Help Center

Thriving communities are built around people having real connections with each other. That’s why we’re introducing…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme Article

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

3 ways to get your Help Center in shape, featuring Lumo BodyTech Article

3 ways to get your Help Center in shape, featuring Lumo BodyTech

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises…

6 steps for measuring self-service success Article

6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary) Article

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…

How Brayola’s customer service team became every girl’s best friend Article

How Brayola’s customer service team became every girl’s best friend

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy…

Community Tip: Include end-user browser information via Help Center Article

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Provide innovative customer support on any channel Article

Provide innovative customer support on any channel

Customers have different preferences about how they receive and access customer support—whether that means talking over…

Customer inquiries? Never an issue with Guide Article

Customer inquiries? Never an issue with Guide

Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines,…

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

Community tip: Reporting on KCS actions within tickets Article

Community tip: Reporting on KCS actions within tickets

If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…

Let’s get personal! How to showcase your support team on your Help Center Article

Let’s get personal! How to showcase your support team on your Help Center

Your customers may wonder who they're really talking to when they reach out your customer support…

Fine Tuning: Blueprinting your Help Center Article

Fine Tuning: Blueprinting your Help Center

Join us in the Zendesk forums today for the next installment of our Fine Tuning series.…

Multiple brands, one Zendesk: introducing Multibrand Article

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

3 tips for providing great customer self-service at scale Article

3 tips for providing great customer self-service at scale

A great way to keep your customers happy (and cut down on tickets) is to make…

Ministry of Supply: Scaling in style Article

Ministry of Supply: Scaling in style

Imagine a dress shirt that could keep you cool in the heat and warm in the…

3 most popular community tips Article

3 most popular community tips

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked…

CSM Spotlight: best practices for ticket deflection Article

CSM Spotlight: best practices for ticket deflection

We’re hosting a discussion in our forums today focused on Best Practices for Ticket Deflection and…

Tip of the week: un-Google your Help Center Article

Tip of the week: un-Google your Help Center

For a variety of reasons, you might find that you don't always want your Help Center…