Tip of the week: un-Google your Help Center
For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results
Ideas from CloudFlare: Help Center customization
There are many decisions behind designing a Help Centerboth aesthetic and data-driventhat range from defining objectives to structuring content to adding custom touches
Tip of the week: custom mobile CSS for Help Center
We recently launched a new version of the customer portal in Zendesk named Help Center. One of the primary points of focus when building Help Center was ensuring that it was as flexible and customizable as possible
The next big thing in customer self-service: Help Center
Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.
Infographic: self-service for mobile consumers
Mobile devices arent just for phone calls, SMS, and emails anymore. As our latest infographic illustrates, the percentage of adults who use their mobile devices for online browsing has more than doubled in the last three years
Build a Virtual Call Center With Our New Call Distributor Widget
Our customers can now harness the power of brick-and-mortar call centers without having to hire loads of additional agents, invest in additional hardware, or keep agents tethered to their desks. Thanks to our powerful new Ifbyphone integration organizations of any size can build a virtual call center for their sales or support teams. Incoming calls […]
Self-Service Support: Are You Doing It Wrong?
Customer self-service certainly has its advantages: customers can find answers they need regardless of call center hours, without waiting for an agent to assist them, at remarkable cost savings to the company. However, when an interactive voice response (IVR) system is poorly designed, hard to use, or inefficient, irritated callers either transfer to an agent […]
Three Models for Customer Engagement
Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder Alexander, it really nails what Zendesk is all about: After so many years of bad customer support experiences, we wanted to give the world an opportunity to get great service experiences. From the receiving side, from the providing side, […]