Ticketing system

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Tip of the week: designing ticket forms Article

Tip of the week: designing ticket forms

I’m always amazed at the number of truly successful support organizations that don’t have any custom…

The right tools for the job: the customer support tool scorecard Article

The right tools for the job: the customer support tool scorecard

Finding the best customer service tools is not always easy

7 signs you need expert implementation help Article

7 signs you need expert implementation help

Many growing companies get to a point where they realise they need a better help desk…

Making the right moves for security Article

Making the right moves for security

Security is like chess: both require adaptation and the methodical use of multiple pieces. A good…

Tip of the week: notifying external email addresses Article

Tip of the week: notifying external email addresses

Many of you LOVE triggers and the quick and the easy ticket management it allows you…

Zendesk security: best practices for configuration Article

Zendesk security: best practices for configuration

In light of last week's incident at Zendesk and well-publicized hacks at other companies, security continues…

Tip of the Week: Taming your Triggers Article

Tip of the Week: Taming your Triggers

Triggers help us auto-assign tickets, tag tickets appropriately, and more importantly they allow us to email…

Tip of the week: streamline support using problem and incident tickets Article

Tip of the week: streamline support using problem and incident tickets

For support agents it might be routine to answer an incoming question, solve a ticket, and…

Tip of the Week: Managing Tickets with the Mail API Article

Tip of the Week: Managing Tickets with the Mail API

We recently announced a new version of the Mail API that offers more flexibility in managing…

Denver Broncos’ Big Offseason Changes Article

Denver Broncos’ Big Offseason Changes

It’s been a heck of an offseason for the Denver Broncos. On the heels of last…

Localize your Zendesk Support with help from Cloudwords and myGengo Article

Localize your Zendesk Support with help from Cloudwords and myGengo

At Zendesk, we have a growing base of international clients who support users in multiple countries…

February integrations: email and IT management Article

February integrations: email and IT management

This month at Zendesk, we’ve been hard at work on a variety of integrations to help…

Tip of the week: Escalating tickets Article

Tip of the week: Escalating tickets

One common step in ticket workflows is escalation of issues from agent to agent, or team…

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Infographic: Grade Your Customer Support With This Report Card

Tip of the Week: Turn Tickets into Prewritten Responses with Macros Article

Tip of the Week: Turn Tickets into Prewritten Responses with Macros

This blog post is a little old. For the most up to date info, read our…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…