Ticketing system

Latest stories Page 5

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…

Tip of the week: Viewing and reporting on specific end-user tickets within Zendesk Article

Tip of the week: Viewing and reporting on specific end-user tickets within Zendesk

Trying to view a specific end-users tickets but not finding a way to select them in…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Complex business hours? That’s easy! Introducing Multiple Schedules Article

Complex business hours? That’s easy! Introducing Multiple Schedules

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…

Tip of the week: Hide ticket forms based on the user’s organization Article

Tip of the week: Hide ticket forms based on the user’s organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

Tip of the week: Use single sign-on (SSO) to customize end-user content Article

Tip of the week: Use single sign-on (SSO) to customize end-user content

In support, and especially B2B support, it's a fairly common to restrict specific content in your…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Tip of the week: Versioning your SLA policies Article

Tip of the week: Versioning your SLA policies

The new SLAs feature lets admins define specific SLA policies using a wide variety of conditions—anything…

Tip of the week: Restricting agents to specific brands Article

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

Tip of the week: Installing and using the Out of Office app Article

Tip of the week: Installing and using the Out of Office app

The Out of Office app is the first product developed by the Support Engineering team at…

What’s new in the Zendesk Apps Marketplace Article

What’s new in the Zendesk Apps Marketplace

My how we’ve grown! The Zendesk Apps Marketplace now has 280+ apps and integrations. Among the…

Bonus tip of the week: keep spam out of your Help Center Article

Bonus tip of the week: keep spam out of your Help Center

Spam: It's bad for your email inbox and bad for your Help Center. Fortunately, there's an…

Tip of the week: securing sensitive customer attachments Article

Tip of the week: securing sensitive customer attachments

Verifying your customer’s identity through a passport or driver license scan can be an effective verification…

Your customers have a multi-channel strategy. Do you? Article

Your customers have a multi-channel strategy. Do you?

Just ahead through the double doors is the customer service department. Behind a neat, circular desk,…

Tip of the week: customize your knowledge base Article

Tip of the week: customize your knowledge base

The latest tip of the week is actually a compilation of several useful tips and tricks…

Your Guide to the Zendesk for Salesforce Integration Article

Your Guide to the Zendesk for Salesforce Integration

Your sales and support teams are interacting with the same people, your customers. But are they…

The keys to successful customer service data migration Article

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

10 apps that will make summer last a little longer Article

10 apps that will make summer last a little longer

We’re doing our best to keep this summer going. While these 10 new apps can’t add…

Take it or leave it? What help desk data should you migrate? Article

Take it or leave it? What help desk data should you migrate?

There are a number of steps to take to know what help desk data is important…