Ticketing system

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Agilyx partners with Zendesk to scale for size and international growth Article

Agilyx partners with Zendesk to scale for size and international growth

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken…

What if language wasn’t a barrier for customer support? Article

What if language wasn’t a barrier for customer support?

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Time to tackle your ticket backlog Article

Time to tackle your ticket backlog

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.

Support beyond tickets Article

Support beyond tickets

Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.

Admins are artists. Give them a better paintbrush Article

Admins are artists. Give them a better paintbrush

For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.

Map a customer-centric omnichannel support strategy Article

Map a customer-centric omnichannel support strategy

The best omnichannel strategy lets your agents and customers move fluidly through channels

Meet multichannel demands with agile QA Article

Meet multichannel demands with agile QA

As the communication between customer and agent has become more multifaceted, an agile QA approach must evolve to reflect this complexity

How PlanGrid empowers the construction industry with Zendesk Support Article

How PlanGrid empowers the construction industry with Zendesk Support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…

Let customers choose your business hours Article

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

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Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

Keeping your word: the support SLA Article

Keeping your word: the support SLA

A support SLA boils down to ensuring a baseline level of quality for your customers. So…

Multichannel customer service, made-to-order Article

Multichannel customer service, made-to-order

“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show…

When the benefits of switching software outweigh the costs Article

When the benefits of switching software outweigh the costs

Switching to a new software solution can be a great idea, but the long-term costs of…

The art of the ticket escalation process Article

The art of the ticket escalation process

Most customer issues are resolved on the front lines: with the service agents tasked with walking…

5 Things to do before you switch solutions Article

5 Things to do before you switch solutions

Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…

How to get new software approved Article

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

Huckberry explores speedier support with SMS messaging Article

Huckberry explores speedier support with SMS messaging

Huckberry’s philosophy—treating customers as equals—isn’t limited to brand messaging and doesn’t end at the point of…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

Omnichannel customer service: what people really want Article

Omnichannel customer service: what people really want

Amidst a growing multitude of channel options, consumers don’t just want support on a variety of…

How JustCo provides full service support for its co-working community Article

How JustCo provides full service support for its co-working community

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…