When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Forget what you think you know about customer support, for now. In just a few short…
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
8 top change management models and change management definitions
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
With these resources, you'll have new call center resume skills to create a polished, well-formatted resume that stands out from the competition
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Learn how to communicate effectively and empathetically during times of organizational change
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption