Loyal customers

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How Shake Shack cooked up its cheeseburger experience Podcast

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

The top 3 challenges facing direct to consumer retailers (D2C) White Paper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

How Disney reimagined the cruise experience Podcast

How Disney reimagined the cruise experience

Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…

How One Medical turned doctors into designers Podcast

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…

Ellevest’s gender-aware investing experience Podcast

Ellevest’s gender-aware investing experience

Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…

The Repeat Customer podcast is back! Article

The Repeat Customer podcast is back!

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What is bad customer service? Infographic

What is bad customer service?

When customers have a bad customer service experience, they are often quick to ensure that other…

How Bark disrupted pet retail with a great customer experience…for dogs Article

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

How Brooklinen woke up the bedding industry by going direct-to-consumer Article

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis Article

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

How Sephora created a futuristic, omnichannel customer experience Article

How Sephora created a futuristic, omnichannel customer experience

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Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Cultivating customer loyalty by supporting choice making White Paper

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural…

Sharing identity to foster customer loyalty White Paper

Sharing identity to foster customer loyalty

Stronger customer relationships through shared values Excellent service is a key to earning loyal customers. However,…

Introducing Repeat Customer: A podcast about delivering excellent CX Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Optimizing interactions to provide the customer experience of tomorrow Article

Optimizing interactions to provide the customer experience of tomorrow

Today’s marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a…

Customer service: turning transactions into relationships White Paper

Customer service: turning transactions into relationships

Customer service has never been easy. Over the years it has only become more complex and…

How to Keep Your Customers Coming Back Guide

How to Keep Your Customers Coming Back

Think about your best relationships. Chances are, there’s a great deal of trust between the two…

Bright Ideas: Retail Customer Stories Article

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

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Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…