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Engaging with Students in the Modern World Article

Engaging with Students in the Modern World

In today’s digital world, prospective students and learners prefer an instant answer over having to wait…

The Power of Integrated Phone Support, Featuring Dorm Room Movers Article

The Power of Integrated Phone Support, Featuring Dorm Room Movers

Phone support is a powerful way to help your customers. But standalone phone systems, separate from…

What’s New in Your Zendesk: Pack in the Productivity Article

What’s New in Your Zendesk: Pack in the Productivity

In our Q1 2016 “What’s New In Your Zendesk” webinar, you’ll learn all about the Zendesk…

What’s New in Your Zendesk: Advanced Voice Article

What’s New in Your Zendesk: Advanced Voice

In our Q4 2015 “What’s New In Your Zendesk” webinar, co-presented by Matt Owens, a solutions…

Zendesk Deep Dive: Dynamic Content and Localization Article

Zendesk Deep Dive: Dynamic Content and Localization

When it comes to scaling support in global organizations, having localized content should be at the…

Industry Trends Webinar: The Future of Customer Service Article

Industry Trends Webinar: The Future of Customer Service

We believe that a look at the top ten customer service trends released by Forrester Research…

Effort and Conversion: An Inverse Relationship Article

Effort and Conversion: An Inverse Relationship

Less equals more when it comes to the relationship between effort and conversion. Contrary to long-held…

What’s New in Your Zendesk: Establishing Innovation Article

What’s New in Your Zendesk: Establishing Innovation

Every quarter we get you up-to-date on the latest Zendesk feature releases and walk you through…

Zendesk Deep Dive: Customizing Insights Reports and Dashboards Article

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

We all know that data is invaluable, but to get the most bang for your buck,…

Top 3 Tips to Becoming a Profit Center Article

Top 3 Tips to Becoming a Profit Center

Revenue generating or not, most contact centers could be contributing a higher level of value to…

Getting Schooled with Zendesk: EDU Customer Stories Article

Getting Schooled with Zendesk: EDU Customer Stories

Zendesk has more than 1,000 customers in the education space and just recently created a new…

What’s New in Your Zendesk: Multibrand Article

What’s New in Your Zendesk: Multibrand

In this 45-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…

Zendesk Multibrand Article

Zendesk Multibrand

Your customers expect their service experience to reflect the brand they love, and to account for…

Zendesk Embeddables: Bringing customer support directly to your customers Article

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

What’s New in your Zendesk: Scalable support Article

What’s New in your Zendesk: Scalable support

In this 30-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…

Zendesk Deep Dive: Managing Views Article

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

7 Steps to Customer Experience Heaven Article

7 Steps to Customer Experience Heaven

We all know that delivering an incredible customer experience is key in keeping your customers not…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture Article

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

Most companies believe that what’s most important is training employees to provide great service. But what’s…