Webinars

Latest stories Page 4

How Evernote does Self-Service with Zendesk Article

How Evernote does Self-Service with Zendesk

Now more than ever, customers will attempt to self-serve before reaching out for assisted support. Are…

Zendesk on Zendesk: How we provide multichannel support at scale Article

Zendesk on Zendesk: How we provide multichannel support at scale

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind…

Turning customer feedback into actionable insights Article

Turning customer feedback into actionable insights

When it comes to startup success stories, Peloton has had an amazing ride. From crowdfunding campaign…

What’s New at Zendesk: August 2017 Article

What’s New at Zendesk: August 2017

We’ve recently added a number of new features that provide faster, more intelligent ways for you…

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Reaping the ROI of Multichannel Support and Increased Agent Efficiency Article

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support organizations are winning the…

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks Article

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Like in a brick and mortar store, customers often need help when making a purchase online.…

Introduction to Zendesk Apps Marketplace Article

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

Keep customers happy with data-driven CX Article

Keep customers happy with data-driven CX

Available On-Demand with Zendesk’s Katherine Kelly & Anthony Okumura Keeping customers happy is the name of…

Simplify your support operation as you scale Article

Simplify your support operation as you scale

Available On-Demand with David Williams & Anthony Okumura Growing your customer service operation doesn’t need to…

Zendesk on Zendesk: How we expand support beyond customer service Article

Zendesk on Zendesk: How we expand support beyond customer service

Available On-Demand with Ben Collet, Katherine Cavanaugh, and Dan Bellenbaum of Zendesk Have you ever wondered…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

How to Deliver Better Customer Service This Year Article

How to Deliver Better Customer Service This Year

Watch our recent webinar, featuring Forrester analyst Kate Leggett, that will offer concrete ways to assess…

2017 retail and ecommerce customer service trends Article

2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…

Zendesk Chat: Your customer engagement channel Article

Zendesk Chat: Your customer engagement channel

On-Demand with Abhi Basu, Jakub Glodek, and Trent Bloom Zendesk Chat provides your business with an…

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery Article

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…

How Businesses use Machine Learning for Customer Experience Article

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

Making Multichannel Support Simple and Successful Article

Making Multichannel Support Simple and Successful

Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And…

Thriving in the Expectation Economy Article

Thriving in the Expectation Economy

Today’s shoppers aren’t unreasonable—they simply want companies to deliver on their promises. When companies don’t, consumers…

Context matters: Strategies for empowering agents with more information Article

Context matters: Strategies for empowering agents with more information

You probably spend a great deal of time thinking about how to make customers happier. But…