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Latest stories Page 8

Article

Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

Article

7 Effective Keys to Transforming the Customer Experience

Article

Turning Rants into Raves: How to Capture the Customer’s Heart

Article

Maintaining World Class Customer Support in a Fast Growing Organization

Article

Master High-Tech, High-Touch Customer Service

Article

The Cult of the Customer – Turning Customers into Evangelists

Article

5 Steps to Becoming a Beloved Company

Article

3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Article

Turning Difficult Moments into Positive Customer Experiences

The History of Customer Support Infographic

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

Infographic

How Your Company’s Customer Service is Being Graded Online

In this bold new era of online support, companies have had to get much more proactive…

White Paper

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…

What’s the Secret to Providing a World Class Customer Service Experience Article

What’s the Secret to Providing a World Class Customer Service Experience

What is world class service? World class service is defined as vastly exceeding customers’ expectations and…

The Apple Experience: Secrets to Insanely Great Customer Loyalty Article

The Apple Experience: Secrets to Insanely Great Customer Loyalty

What Airbnb customer service learned while rapidly scaling their support Article

What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…

Announcing the Zen Masters of Customer Service Webinar Series Article

Announcing the Zen Masters of Customer Service Webinar Series

A big part of our mission here at Zendesk is to help our customers provide the…

Article

Saying Customer Engagement in Spanish

In a recent Zendesk Tip of the Week, we talked about the importance of speaking your…