Customer Service Management

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Zendesk Feature Close-Up Article

Zendesk Feature Close-Up

This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…

Nucleus Research: Zendesk yields high ROI for Trustpilot Article

Nucleus Research: Zendesk yields high ROI for Trustpilot

Founded in 2007, Trustpilot is an international provider of user-generated reviews of online businesses with customers…

C-TRON—a blast from the past Video

C-TRON—a blast from the past

Context matters: Strategies for empowering agents with more information Article

Context matters: Strategies for empowering agents with more information

You probably spend a great deal of time thinking about how to make customers happier. But…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

Zendesk Deep Dive: Multibrand Article

Zendesk Deep Dive: Multibrand

Customer needs are unique and your support workflows need to be, too. Perhaps you’re managing multiple…

Forrester’s Top 10 Customer Service Trends for 2016 Article

Forrester’s Top 10 Customer Service Trends for 2016

In this January 2016 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…

Zendesk Deep Dive: Customizing Insights Reports and Dashboards Article

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

We all know that data is invaluable, but to get the most bang for your buck,…

What’s New in Your Zendesk: Multibrand Article

What’s New in Your Zendesk: Multibrand

In this 45-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…

Zendesk Multibrand Article

Zendesk Multibrand

Your customers expect their service experience to reflect the brand they love, and to account for…

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement Article

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

We know that customer engagement is at the forefront of conversation in the customer service space,…

Customizing Zendesk Insights Guide

Customizing Zendesk Insights

Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…

The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

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3 Ways Customer Service Increases Your Sales

Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

Using Zendesk to Communicate Effectively with Your Customers Article

Using Zendesk to Communicate Effectively with Your Customers

A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…

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Creating a great customer experience in any language

Providing a localized product is just one part of serving your customers in their preferred language—to…

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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

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How Zendesk Does Customer Service

7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…