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Knowledge bases and forums: what’s the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
SEO for Zendesk Support
Many tools already exist to help you deflect tickets and encourage self-service on your Zendesk. Here…
Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…