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How Zendesk Does Customer Service

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

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United Kingdom omnichannel survey

7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…

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7 tools for amazing every customer every time

With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…

The Zendesk Customer Service Benchmark Article

The Zendesk Customer Service Benchmark

Q2 2015 In Focus: Customer Satisfaction ABSTRACT In Focus: Customer Satisfaction Across the globe, businesses are…

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Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

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7 Effective Keys to Transforming the Customer Experience

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5 Steps to Becoming a Beloved Company

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3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

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Turning Difficult Moments into Positive Customer Experiences

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How Your Company’s Customer Service is Being Graded Online

In this bold new era of online support, companies have had to get much more proactive…

What’s the Secret to Providing a World Class Customer Service Experience Article

What’s the Secret to Providing a World Class Customer Service Experience

What is world class service? World class service is defined as vastly exceeding customers’ expectations and…

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One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…

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The Customer Service and Social Media Revolution

Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…