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Industry Trends Webinar: The Future of Customer Service Article

Industry Trends Webinar: The Future of Customer Service

We believe that a look at the top ten customer service trends released by Forrester Research…

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

Note: The 2015 Gartner report referenced below is no longer available for complimentary download. But good…

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement Article

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

We know that customer engagement is at the forefront of conversation in the customer service space,…