Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Latest stories Page 8

Hear it from the experts: customer service quotes from Illuminate Article

Hear it from the experts: customer service quotes from Illuminate

September 17th was a big day for us. Zendesk hosted an event in New York City…

Your customers have a multi-channel strategy. Do you? Article

Your customers have a multi-channel strategy. Do you?

Just ahead through the double doors is the customer service department. Behind a neat, circular desk,…

What customer service and content marketing can learn from each other Article

What customer service and content marketing can learn from each other

Lately we've been wondering why there isn’t more collaboration between content-producing marketing teams and customer support…

5 mistakes winning apps don’t make Article

5 mistakes winning apps don’t make

The mobile era is already well under way. For companies looking to use mobile apps as…

How to provide great customer service through social media Article

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

Service standards don’t serve anyone Article

Service standards don’t serve anyone

Many companies have customer service standards. The goal is to make service more consistent. The result…

Customer satisfaction last quarter: trick or treat? Article

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

Always online gaming: who wins? Article

Always online gaming: who wins?

In the age of shared content, publishers across the entertainment and software industries have fixated on…

Infographic: bring your game Article

Infographic: bring your game

Customer service can be a little like a game. Decisions need to be made, paths are…

Seven secrets to ecommerce customer service success Article

Seven secrets to ecommerce customer service success

7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service

Why retailers are buzzing about “omnichannel” Article

Why retailers are buzzing about “omnichannel”

Shoppers today have a lot of choices: there are more ways than ever to find and…

Great customer service starts… in bed? Article

Great customer service starts… in bed?

If your first conscious thought in the morning is, “Where’s my phone?”—you’re not alone. Mobile phone…

Acting on customer satisfaction feedback Article

Acting on customer satisfaction feedback

Customer satisfaction isn’t just another number on an impressive-looking report. By taking the time to analyze…

Why customer service is so important to online shoppers Article

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

Infographic: surviving the tech-challenged public Article

Infographic: surviving the tech-challenged public

IT service professionals have to deal with questions from customers that cover the entire spectrum of…

Tip of the week: adding the feedback tab to your Facebook Page Article

Tip of the week: adding the feedback tab to your Facebook Page

With our current Facebook integration, you are able to capture both wall posts and private messages…

Infographic: giving back Article

Infographic: giving back

Whether it's donating funds to causes such as economic development or education, promoting a socially conscious…

The holiday satisfaction slump: keeping holiday customers happy Article

The holiday satisfaction slump: keeping holiday customers happy

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…

Infographic: complaining ain’t easy Article

Infographic: complaining ain’t easy

Complaining: your customers are doing it in public forums and they want you to respond. It…

Improvements in search for more intelligent self-service Article

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…