Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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‘Power-Up’ your support with Zendesk and Trello Article

‘Power-Up’ your support with Zendesk and Trello

If you’re an avid Trello user, you might be familiar with the frustration of having to…

Beat the heat with these cool additions to the Zendesk Apps Marketplace Article

Beat the heat with these cool additions to the Zendesk Apps Marketplace

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…

Scaling HR operations with a help desk Article

Scaling HR operations with a help desk

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…

9 tips for better customer feedback forms Article

9 tips for better customer feedback forms

Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms

6 easy steps to trial Zendesk Talk Article

6 easy steps to trial Zendesk Talk

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…

All about the “About” custom ticket field Article

All about the “About” custom ticket field

When the About field is set correctly, it allows you to categorize the topics your customers…

15 new Zendesk apps and integrations Article

15 new Zendesk apps and integrations

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…

Tip of the week: Best practices for altering your custom ticket fields Article

Tip of the week: Best practices for altering your custom ticket fields

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your…

3 ways to get your Help Center in shape, featuring Lumo BodyTech Article

3 ways to get your Help Center in shape, featuring Lumo BodyTech

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises…

20 reasons to visit the Zendesk Apps Marketplace Article

20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

Better customer support through Zendesk and Google Apps for Work Article

Better customer support through Zendesk and Google Apps for Work

The next step for any growing business is to manage customer relationships with a modern support…

A new source of customer feedback: Google Play and Zendesk Article

A new source of customer feedback: Google Play and Zendesk

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be…

SMS: The New, Old Channel for Customer Service Article

SMS: The New, Old Channel for Customer Service

Be an early adopter and sign up for Zendesk's new native SMS channel Early Access Program

TOTW: Let’s chat! Quick tips for training agents on Zopim Article

TOTW: Let’s chat! Quick tips for training agents on Zopim

Getting started with Zopim is easy and here are 5 tips to get your agents ready…

7 new additions to the Zendesk Apps Marketplace Article

7 new additions to the Zendesk Apps Marketplace

This April we added seven new integrations to the Zendesk Apps Marketplace. They cover everything from…

Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…

Tip of the week: Notify customers of a post or comment converted into a ticket Article

Tip of the week: Notify customers of a post or comment converted into a ticket

One of the coolest features in Zendesk Community V2 the ability to create a ticket from…

The final four? Take your pick from 13 new Zendesk apps and integrations Article

The final four? Take your pick from 13 new Zendesk apps and integrations

If only there were an app to view your March Madness bracket right inside Zendesk…that would…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…