Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Spring is here, and with it, tons of new Zendesk integrations
Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.
We’ve got plenty of new apps that will help you ensure your customers experience the best support possible
All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk
With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.
Check out our great new apps and integrations, all designed to help you make the most of Zendesk
A a new way for customers to find the answers they seek even faster - introducing…
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
That reference is still relevant, right?
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Let’s look at some of the most efficient ways to increase live chat engagement on your site